REFUND & RETURN POLICY

Refund & Return Policy – MATIONE

We want you to be fully satisfied with your purchase.

Return Period:
You may request a return or refund within 10 days of receiving your order.

Eligibility:

• Items must be unused and in original condition

• Original packaging must be included

• Proof of purchase is required

Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us within 48 hours with clear photos.

Refund Process:
Once approved, refunds will be processed to your original payment method within 5–10 business days.

Return Shipping:
Customers may be responsible for return shipping costs unless the issue is caused by us.

Non-returnable Items:
Certain items such as clearance or personal-use products may not be eligible for return.

Contact:
support@matione.com